When you hit a monthly capacity limit, the affected actions pause automatically. Here's what to do.
Go to Settings → Usage & Billing. The dashboard shows current usage vs. limit for each resource. The first limit at 100% is your constraint.
| Option | When to use | Time to resolve |
|---|---|---|
| Upgrade plan | You consistently hit limits; growth is sustainable | Immediate |
| Wait for reset | You hit the limit late in the month; usage returns to normal next month | Up to 31 days |
| Pause lower-priority campaigns | You can deprioritize some campaigns to free capacity for others | Immediate |
| Optimize (do more with less) | High-volume, low-reply campaigns are burning capacity with no return | 1–2 weeks |
Go to Settings → Billing → Change Plan. Upgrades are effective immediately. You are charged the prorated difference for the remainder of your current billing cycle.
Go to Campaigns → [Campaign] → Pause. Paused campaigns don't consume capacity. Contacts in a paused campaign do not advance through the sequence until you resume.